Polityka zwrotu kosztów

Right of Withdrawal

An entity holding Consumer status, as well as a natural person concluding a contract directly related to their business activity (provided that such activity is not of a professional nature for that person), has the right to withdraw from the contract without providing any reason within 14 calendar days.

The aforementioned period commences from the moment the Customer, or a designated third party, takes physical possession of the Goods.

A condition for effective withdrawal is submitting an appropriate declaration to the Seller before the deadline expires. The declaration may be sent electronically to: jazzaltdel@gmail.com, or in writing to the Seller's address: Józefów 9P, 95-002 Smardzew, Poland.

The Customer is strictly obliged to physically return the purchased products to the address: Józefów 9P, 95-002 Smardzew, Poland immediately, but no later than 14 days from the date of submitting the withdrawal declaration. The direct logistical costs associated with returning the Goods are borne by the Customer.

The Goods offered in the Store are based on standardized designs and do not constitute individually personalized items. Therefore, the exclusion of the right of withdrawal provided for in Art. 38 point 3 of the Consumer Rights Act does not apply.

The returned Goods should not bear traces of use exceeding what is necessary to establish their nature, characteristics, and proper functioning. Otherwise, the Customer bears financial liability for the diminished value of the item.

The refund of payments, including the costs of delivering the original order (up to the amount corresponding to the cheapest delivery option offered in the Store), shall be processed using the same payment method used for the original transaction within 14 days. The Seller reserves the right to withhold the refund until the Goods are returned or reliable proof of their return shipment is provided.

Complaints and Statutory Liability

The Seller bears statutory liability for delivering Goods strictly in conformity with the concluded contract. The liability regime towards Consumers for potential defects and lack of conformity of the Goods with the contract is governed by the provisions of Chapter 5a of the Consumer Rights Act of May 30, 2014.

All complaints should be directed to the correspondence address: Józefów 9P, 95-002 Smardzew, Poland, or via email to: jazzaltdel@gmail.com.

If the delivered Goods demonstrate a lack of conformity with the contract, the Customer may first request their repair or replacement. The right to request a price reduction or submit a declaration of withdrawal from the contract is available in strictly defined statutory cases (e.g., upon the Seller's refusal to replace the item, excessive costs, or ineffectiveness of prior remedial actions).

The costs associated with the collection and potential replacement of defective Goods are covered by the Seller. The process of reviewing complaints shall be completed within a period not exceeding 14 calendar days.